FAQS

Check-In & Check-Out

2.00 pm check-in
11.00 am check-out time
Early check-in and late check-out are available, please ask our guest service team at +61 (03) 9843 8900 or arrive at the hotel.

Underground Car Parking

Self-parking is available at the hotel from $25.00 – $50.00 per day.

Luggage Storage

You may store your luggage for the day and a ticket will be issued to you which you will be required to present upon collection.

Credit Card Charges

Please read the booking conditions.
Pre-authorization of guest Credit Card is required upon check-in.
Special offers are often subject to prepayment and a no-cancellation policy. To secure these offers, the hotel will charge your card immediately and this is usually non-refundable and non-transferable. Should you fail to arrive for your scheduled stay with us, the hotel will charge your credit card the full fee of your stay.
You may not be charged should you cancel within the cancellation policy time subject to our terms and conditions.
Major credit cards accepted will be subject to the credit card transaction fee of 1.3%.

Hotel Bill & Tax invoices

A tax invoice can be issued upon request post-guest check-out.

Lost Items

Contact our guest services team for any lost personal items.

Additional Bedding & Towels

In the interest of Sustainability and our Planet 21 Promise, towels are only replaced upon request.
Please advise upon booking if rollaway beds are required to ensure availability.
Please advise upon booking if cots are required to ensure availability.

Dining & Beverage

Buffet Breakfast (6:30am – 12:00pm)
Lunch (12:00 pm – 3:00 pm)
Dinner (5:30 pm – 9:30 pm)
Highchairs are available in the restaurant.

In Room Dining

Full In-Room Dining Menu available.

Mini Bar

Order Up! The Mini Bar menu is available  on your television. If you have trouble accessing this offering, please contact our Guest Services Team at +61 (03) 9843 8900. All guests are offered complimentary sparkling and still water. If you would like a bottle to take back to your room, please ask our staff at our restaurant on level 3.

Menus

All menus are subject to change without notice.
Please notify our restaurant team if you have any allergies or food intolerances. We cannot guarantee food from the restaurant is free from traces of allergens.

Guest Laundry Facilities

Dry cleaning is available for our guests. Please submit via Order Up!
Mini Bar menu available via the QR code in your room or on your television and follow the prompts to complete the laundry form.

Swimming Pool

The Swimming Pool is located on level 3 of the hotel, adjacent to the fitness centre and accessible bathrooms.

Weddings & Events

We are delighted to host your wedding, events and meetings and everything in between. Visit the contact us page for more event information.

Gym & Fitness Centre

Our elite fitness centre is conveniently located on level 3 of the hotel with a multi-purpose fitness space. Workout with cardio machines, Pilates reformer, boxing bag, pull-up rig, free weights, kettlebells, medicine balls, yoga mats and resistance bands. Accessible bathroom and shower facilities are available.
The gym is open 24 hours a day.

In-Room Facilities

Coffee/tea-making facilities
Mini-refrigerator
Kettle
Safe
Iron & Ironing Board
Accessible bathroom
Make-up/magnifying mirror
Hair dryer in bathroom
High-speed internet
Direct dial telephone
Cable TV, on-screen billing and contactless check-out
Bluetooth Radio with wireless charging dock

Nearby Attractions

Westfield Doncaster (50m)
Box Hill (3kms)
Heide Museum of Modern Art (6kms)
Ivanhoe Golf Course (10kms)
CBD (15kms)
State Basketball Centre (18kms)
Monash Art Gallery (22kms)
Moorabbin Airport (23kms)
Dandenong Ranges (26kms)
Melbourne Airport (30kms)
Sandown Racecourse and Entertainment Centre (30kms)
Healesville Sanctuary (50kms)

Nearby Hospitals
Box Hill Hospital/Eastern Health (4kms)
Austin Hospital (8kms)
Warringal Private Hospital (8kms)
Eastern Health & Peter James Centre (11kms)
Eastern Health Ringwood (14kms)
Maroondah Hospital (14kms)
Monash Medical Centre and Children’s Hospital (16kms)
Mulgrave Private Hospital (25kms)

Nearby Education
Swinburne University (multiple campuses’) (11kms & 17kms)
Deakin University (7kms)
Box Hill Institute (4kms)
Holmesglen Tafe (12kms)
Monash University (17kms)

Nearby Business Parks
Dalton Link Business Park (20kms)
Novo Business Park (20kms)
Doncaster Road (1.6kms)
Merrindale Business Park (17kms)
Tally Ho Business Park (12kms)
Caribbean Park Business Park (20kms)
Spectrum Business Park (14kms)
Nexus Business Park (19kms)
Ferntree Business Park (15kms)
Springvale Business Park (19kms)
Greenwood Business Park (11kms)
Whitehorse Road (5kms)
M&M Business Park (12kms)
Hallmarc Business Park (30kms)