Mercure Melbourne Doncaster - Luxury hotel - FAQ’s


Adjacent to one of Australia’s premier shopping and lifestyle centres, located within 15km of Melbourne’s Central Business District, Mercure Melbourne Doncaster offers both a convenient commute into the city and a gateway to the affluent Eastern Suburbs, Yarra Valley and Dandenong Ranges.

Check-In & Check-Out
There is a 2.00pm check-in time at Mercure Melbourne Doncaster, and a 11.00am check-out time.
Early Check-In and Late Check-Out are available, please ask our guest service team on +61 (03) 9843 8900 or on arrival at the hotel.

Underground Car Parking
Self-parking  is available at the hotel from $25.00 – $50.00 per day.

Luggage Storage
After checking in, if your room is not quite ready, our team will gladly store your luggage for you until your room is available or have the luggage sent up to your room.
If you are checking out, you may also store your luggage for the day and a ticket will be issued to you which you will be required to present upon collection.

Credit Card Charges
When you make a reservation with us, please read the booking conditions carefully.
Pre-authorization of guest Credit Card is required upon check-in.
Special offers are often subject to prepayment and a no-cancellation policy. To secure these offers, the hotel will charge your card immediately and this is usually non-refundable and non-transferable. Should you fail to arrive for your scheduled stay with us, the hotel will charge your credit card the full fee of your stay. You may not be charged should you cancel within the cancellation policy time subject to our terms and conditions. All major credit cards accepted will be subject to the credit card transaction fee of 1.3%.

Hotel Bill & Tax invoices
A tax invoice can be issued upon request post guest check-out.

Lost Items
Leaving behind a personal item or an important document is sometimes part of the travel experience. Please contact us on +61 (03) 9843 8900 for further assistance after your stay.
Although we can’t guarantee your item/s will be found after our careful search and investigation – we will try our very best!

Additional Bedding & Towels
In the interest of Sustainability and our Planet 21 Promise, towels are only replaced upon request.
Rollaway Beds are available for additional guests staying in the room. Please advise your need for this service when booking.
Cots are available for your little ones during your stay with us. Please advise the reservations team when booking to ensure availability.

Dining & Beverage
Breakfast (7:00am – 10:00am)
Lunch (12:00pm – 3:00pm)
Dinner (5:00pm – 9:00pm)
Highchairs are available in the restaurant.

In Room Dining
Full In-Room Dining Menu available

Mini Bar
Order Up! Mini Bar menu is available via the QR code in your room or on your television. If you have trouble accessing this offering, please contact our Guest Services Team on +61 (03) 9843 8900. All guests are offered complimentary sparkling and still water. If you would like a bottle to take back to your room, please ask our staff at the Chido Chido restaurant on level 3.

All menus are subject to change without notice. Please notify our restaurant team if you have any allergies or food intolerances. We cannot guarantee food from the restaurant is free from traces of allergens.

Guest Laundry Facilities
Dry cleaning is available for our guests. Please submit via the Order Up! Mini Bar menu available via the QR code in your room or on your television and follow the prompts to complete the laundry form.

Swimming Pool
The Swimming Pool is located on level 3 of the hotel, adjacent to the fitness centre.
Take a plunge in the indoor/outdoor swimming pool before or after your work out with the use of accessible bathroom facilities.

Gym & Fitness Centre
Our elite fitness centre is conveniently located on level 3 of the hotel with a multi-purpose fitness space. Workout with cardio machines, Pilates reformer, boxing bag, pull-up rig, free weights, kettlebells, medicine balls, yoga mats and resistance bands. Accessible bathroom and shower facilities available.
The gym is open 24 hours a day – in order to maintain this facility 24 hours a day, it is requested that all guests please respect the noise level.

In- Room Facilities
Coffee/tea making facilities
Nespresso Coffee Machine
Iron & Ironing Board
Accessible bathroom
Make-up/magnifying mirror
Hair dryer in bathroom
High speed internet
Direct dial telephone
Cable TV, on-screen billing and contactless check-out
Bluetooth Radio with wireless charging dock

Nearby Attractions
Westfield Doncaster (50m)
Box Hill (3kms)
Heide Museum of Modern Art (6kms)
Ivanhoe Golf Course (10kms)
CBD (15kms)
State Basketball Centre (18kms)
Monash Art Gallery (22kms)
Moorabbin Airport (23kms)
Dandenong Ranges (26kms)
Melbourne Airport (30kms)
Sandown Racecourse and Entertainment Centre (30kms)
Healesville Sanctuary (50kms)

Nearby Hospitals
Box Hill Hospital/Eastern Health (4kms)
Austin Hospital (8kms)
Warringal Private Hospital (8kms)
Eastern Health & Peter James Centre (11kms)
Eastern Health Ringwood (14kms)
Maroondah Hospital (14kms)
Monash Medical Centre and Children’s Hospital (16kms)
Mulgrave Private Hospital (25kms)

Nearby Education
Swinburn University (multiple campus’) (11kms & 17kms)
Deakin University (7kms)
Box Hill Institute (4kms)
Holmesglen Tafe (12kms)
Monash University (17kms)

Nearby Business Parks
Dalton Link Business Park (20kms)
Novo Business Park (20kms)
Doncaster Road (1.6kms)
Merrindale Business Park (17kms)
Tally Ho Business Park (12kms)
Caribbean Park Business Park (20kms)
Spectrum Business Park (14kms)
Nexus Business Park (19kms)
Ferntree Business Park (15kms)
Springvale Business Park (19kms)
Greenwood Business Park (11kms)
Whitehorse Road (5kms)
M&M Business Park (12kms)
Hallmarc Business Park (30kms)

Mercure Melbourne Doncaster

6 Tower Street , 3108 Doncaster ,Victoria
Tel: +61 (03) 9843 8900


Follow us

Stay in touch and connected to all the news and happenings.

  • facebook
  • linkedin
  • instagram
  • faqs
Book a room
Book a room